Frequently Asked Questions

We sell our family factory’s own output. The products are made by Shucheng Limin Wood Products Co., Ltd. in Shucheng, Anhui, China (established in 2008) and exported by Ecoware Co., Ltd.

Stock items have no MOQ. Custom orders, such as your logo, printed packaging or a custom size, are quoted by packaging, and we confirm the minimum in the quote.

Yes. Samples are free. Tell us the items, sizes and your destination, and we will send a sample plan with the quote.

Stock samples can ship within days. For orders, the lead time depends on the item, packaging and quantity, and we confirm the ship date in the quote.

Yes. Logos can be hot-stamped on wooden and bamboo items such as stirrers, sticks and cutlery, and printed on wrappers, bags, boxes and display packs.

Bulk bags, individually paper-wrapped pieces, cutlery kits with a napkin, and retail packs such as header-card bags and paper boxes. Pieces per bag and per carton for each item are listed on its product page.

It depends on the item and the packing you choose. Tell us the items and quantities and we will work out the carton count and loading plan with the quote.

Our factory, Shucheng Limin Wood Products Co., Ltd., holds ISO 9001 and FSC Chain of Custody certificates and has an amfori BSCI audit. BRCGS recertification is in progress. Ask us for the documents that cover your products and market.

The factory boils, peels, shapes, dries, polishes and packs birch and bamboo in house, and checks the pieces on the line before packing. We also accept third-party inspection by accredited agencies before shipment.

Yes, for normal meals such as hot dishes and soups. It is not meant for cooking, the microwave or the oven. Our guide Can disposable wooden cutlery be used for hot food? explains the details.

FOB, CIF/CFR or DDP. Tell us your destination port or address and we will quote the terms you need.